FAQ

Do I need to book activities included in the pass?

Once you have booked a pass, it is not necessary to reserve a time slot for the activities.

Can I do an activity multiple times?

The Adventure Pass and Fly Pass are valid for the entire day. Therefore, you can of course do the same activity multiple times. Activities do not start at fixed times during school holidays, but this may be the case on weekdays outside of school holidays.

Why do I need to select an arrival time?

The arrival time is a standard procedure in our booking system. It is purely for informational purposes and does not affect the use of your Adventure Pass or Fly Pass.

Can I accompany someone without taking part in the activities?

Yes, it is possible to visit the park without participating in the activities. In this case, you will need to get a "Cool Pass."

Can I book an activity without taking a pass?

Yes, we offer à la carte activities, which are available separately from the passes. Therefore, you can book only the activities without needing to purchase a pass.

1. Where can I park and how much does it cost

The parking fee is €10 per vehicle per day.
Kiss & Ride (drop-off): 30 minutes free.
We have two parking areas:

• Parking P1: Rue Rome 1, 6940 Durbuy, Belgium.
• Parking P2: Rue du Gibet 1, 6940 Durbuy.
  Annual parking pass: Enjoy unlimited access to the park for the entire year by paying just once.

2. When is the park open?

You can check our opening hours here: Opening Hours

3. Are dogs allowed in the park?

Yes, dogs on a leash are welcome in the park. However, they are not allowed in the kayaks for safety reasons.

4. Access by car

You can reach Adventure Valley via the N4 and take the exit towards N929/Durbuy/Somme-Leuze/Houyet/Rochefort.
Route
GPS:
Latitude: 50.340999844553025
Longitude: 5.4548505270903584
Street: Rue de Rome 1
City: Durbuy
Postal Code: 6940
Country: Belgium

5. Access by train

Access from Barvaux-sur-Ourthe train station (Line 43).

6. Accessible access for people with reduced mobility

PMR parking: A parking area (P2) is reserved for people with reduced mobility.
Ramps are also provided to facilitate access to the facilities.
Important: For safety reasons, individuals with reduced mobility must be accompanied by an adult.

How do I book online with a gift voucher?

Here is the procedure for booking your activity and redeeming your gift voucher: 

1. Go to our booking page > https://booking.adventure-valley.be/#!/dates
2. Select the date you wish to come and the activity(ies) 
3. Fill in the registration form with your information 
4. Select the "pay now" button, a window will appear on your screen asking if you have a gift voucher, select "yes". 
5. Simply enter the 12 digits of your gift voucher and follow the rest of the steps to complete your booking

What happens in case of bad weather?

Activities are only closed in case of extreme weather conditions such as snow, freezing temperatures, lightning, thunder, or heavy rain. After heavy rainfall, kayaking may be restricted due to a high water level, which could pose a risk to participants.

What should I do in case of an exceptional closure?

In the case of an exceptional closure, we offer a voucher equivalent to the total amount paid, valid for one year. This way, you can enjoy another activity or experience at a later time.

Can I smoke in the park?

To ensure the health and well-being of all, and in accordance with Belgian legislation, smoking is prohibited throughout the park, except in specifically designated smoking areas. These areas are clearly marked on the park map. In compliance with the law, smoking includes the use of tobacco as well as similar products, such as e-cigarettes, which are therefore subject to the same restrictions. We thank you for your understanding and cooperation in maintaining a pleasant and healthy environment for everyone.

Are there any dress code rules in the park?

Yes, for safety and hygiene reasons, both adults and children are required to wear shoes and a T-shirt.

Is it possible to have food within the park?

Yes, two restaurants are available within the park.

Can I bring my own picnic?

You are allowed to bring your own food and drink into the park. However, it is not allowed to have picnics in the catering establishments and on their terraces. It is only allowed in the designated areas.

What is the minimum age required to participate in the kayaking activity?

The minimum age is 5 years old. Children under 12 must be accompanied by an adult.

When is the kayaking activity closed?

Kayaking is closed when the water level is too high due to heavy rain or, on the other hand, when there is not enough water after a dry period.

Are there 3-person kayaks?

No, we have single kayaks and double kayaks. However, a child under 115 cm (minimum 5 years old) can sit in the middle of a double kayak.

Do I need to book for the activities at Adventure Valley?

It is recommended to book online, especially during the summer and weekends, to secure your spot at the desired times. Online booking is the only guarantee of access, and tickets on-site are available only if the maximum capacity has not been reached.

Can I modify my reservation?

Yes, you can modify your reservation by calling us at 086/21.28.15.

Can I cancel my reservation?

You can cancel your reservation by phone at 086/21.28.15. In case of cancellation, you will receive a gift voucher valid for one year.

What activities are offered at Adventure Valley?

Adventure Valley offers a variety of outdoor activities for all ages, such as climbing, zip-lining, caving, mountain biking, kayaking, and much more. There is also an indoor area with covered activities like the escape game, fast tag, bowling, laser tag, and a playground.

How to get to Durbuy?

Durbuy is located in the Belgian province of Luxembourg and is easily accessible by car from major cities in Belgium and neighboring countries. There are also public transport options, including trains and buses, serving the region.

What is the best time to visit Durbuy?

The best time to visit Durbuy depends on your personal preferences. Durbuy and its surroundings are beautiful throughout all four seasons.
If you prefer to avoid large crowds, it’s better to visit Durbuy outside of the summer months. If you want to enjoy the outdoors, spring and summer are ideal.

Are there affordable accommodation options in Durbuy?

Yes, there are many accommodation options in Durbuy. You can find private lodgings, glamping tents, or hotels suitable for all budgets. We offer various types of accommodations. You can find more information on https://www.adventure-valley.be/en/accommodations and https://www.durbuygreenfields.com.

What activities can be done in Durbuy?

Durbuy is a historic town with many tourist attractions, including Durbuy Castle, the Adventure Valley park, and the old town. Outside the town, you can enjoy the surrounding nature, including the Ourthe River and wooded hills, which can be explored by kayak or bike.

What are some recommended restaurants in Durbuy?

In addition to the restaurants at Adventure Valley, there are many restaurants in Durbuy offering quality local and international cuisine. Among these, we recommend Le Grand Verre, a Michelin-starred restaurant in the heart of the town center.
Travelling with children? Visit La Fabrique in our indoor space, a restaurant entirely dedicated to families.

How to organize a corporate event?

Organizing your professional event can be a complex and time-consuming process. To ensure the success of your team building, family day, incentive, or seminar, we advise you to follow these steps:

• Determine the goals of the event and the outcomes to be achieved.
• Develop the budget for the entire organization (transport, activities, food, accommodation, etc.).
• Choose the event date, based on your colleagues' availability.
• Select the most suitable venue for your type of event.
• Plan the activities and the schedule for the day or stay.
• Invite your colleagues and partners.
• Follow up after the event to ensure that your objectives have been met.

Following these steps will really simplify the process of organizing your corporate event and guarantee results that meet your expectations and those of your guests.

What are the advantages of Adventure Valley for the success of your event ? 

Our adventure park offers all the necessary benefits for the smooth running of your seminar, team building, or family day:

• Unique location, just a short distance from Durbuy and 1 hour from Brussels, Liège, Arlon, and Charleroi.
• Capacity to host up to 3,000 visitors per day.
• Large, easily accessible parking lot.
• Several restaurants within the park.
• Various conference and reception rooms, adaptable to your needs.
• Possibility to privatize the park.
• A wide range of indoor and outdoor activities.
• Classic, luxury, or unique accommodation options available for your colleagues.

Who are our personalized MICE services aimed at ? 

Adventure Valley’s B2B services primarily cater to two groups of professionals:

• Companies and SMEs wishing to organize their own professional event, such as a seminar, team building, family day, or staff party.
• Tour operators and event agencies looking for a versatile venue to organize a corporate event for one of their B2B clients.

What are the steps to follow to organize an event at Adventure Valley?

It’s decided – your next seminar, team building, or family day will be held at the largest adventure park in Belgium! But what’s the next step?
→ Send us your online request for a quote with a description of your project: event type, preferred date, number of participants, budget, and duration of the stay.